Refund & Cancellation Policy

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 These terms outline our policy regarding event cancellations and refunds.

Deposit Policy

A 50% non-refundable deposit is required at the time of booking to confirm your event date and secure our services.

Cancellation by Client

If the client cancels the event, the following terms apply to payments made beyond the initial non-refundable deposit:

• 90 Days or More Before Event: 100% refund of any payments made beyond the initial non-refundable deposit.
• Between 90 and 30 Days Before Event: The client is responsible for 50% of the total estimated contract price.
• Less than 30 Days Before Event: The entire contracted amount is due and non-refundable, as we have already sourced ingredients and reserved the date exclusively for your event.

Postponement

We encourage clients to contact us to postpone their event rather than cancel. Dates can be moved based on availability, and your deposit may be transferred to the new date.

Cancellation by iBird Chef

In the unlikely event we must cancel the event due to unforeseen circumstances (e.g., severe weather, kitchen emergency), we will fully refund any and all payments received within 10 days of cancellation. We will use commercially reasonable efforts to secure a replacement caterer if possible.